Terms & Conditions

Payment

• No upfront deposit is required to secure your fishing charter booking. However, a valid debit or credit card must be provided at the time of booking as security.
• We will contact you approximately 2 days before your charter to arrange payment.

Payment options include:

• EFT transfer
• Debit/Credit card on file
• Cash on the day at the wharf

Please note: the debit/credit card used during online booking may be charged in accordance with our Cancellation and Damage policies below.

Cancellations

If We Cancel

If a charter is cancelled by us due to:

• bad weather,
• safety concerns,
• insufficient passenger numbers, or
• vessel/mechanical issues,

you will be offered either:

• a transfer to the next available charter, or
• a full refund.

The choice is yours.

If You Cancel

• More than 14 days notice: Full refund provided.
• 7–14 days notice: 50% of the booking total will be retained.
• 2–7 days notice: 75% of the booking total will be retained.
• Less than 48 hours notice or no-show: 100% of the booking total will be charged.

All cancellations must be made in writing.

No Shows & Late Arrivals

Departure times are confirmed well in advance.

If you have selected “Pay at Wharf” and fail to attend your booking, the full charter amount will be treated as an outstanding debt and an invoice will be issued for immediate payment.

If payment is not received within 7 days, debt recovery action may commence. Any recovery costs incurred will be added to the outstanding amount.

If a guest has not arrived by departure time, we will attempt to contact them using the phone number provided with the booking. If no communication is received within 25 minutes of departure, the booking will be treated as a no-show.

Deposits

In some cases, a deposit may be required to secure your booking. This generally applies to charters involving catering, entertainment, or special event arrangements.

Guest Behaviour

The skipper reserves the right to terminate a charter at any time if guest behaviour is considered unsafe, inappropriate, abusive, or disruptive.

No refunds will be provided if a charter is ended for these reasons.

Gift Vouchers

• Gift vouchers are non-refundable.
• If your voucher expires before you are able to use it, please contact us. In most cases, we are happy to extend the expiry date.
• If you no longer wish to use your voucher, we may be able to help connect you with a regular customer who may wish to purchase it privately.

Damage & Cleaning

The person or company making the booking is responsible for any damage caused to the vessel or equipment by guests during the charter.

If damage occurs:

• Photos will be taken and provided before repairs or cleaning begin.
• Repairs and cleaning will be carried out as quickly and cost-effectively as possible.
• An initial charge of up to $550 may be taken from the card on file to cover immediate costs.
• Any remaining balance will be invoiced and must be paid within 7 days.

Any legal, recovery, repair, or collection costs associated with unpaid damage invoices will also be payable by the booking party.